Frequently Asked Questions
Below you can find answers to frequently asked questions. If your question is not listed, please contact us.
Yes, we offer a warranty, with a few exceptions. We will discuss the applicable warranty period and associated conditions in consultation.
No we do not. We only sell what is in stock and do not order specific parts that we do not have.
If you want to order one or more parts you can email us directly from the part on our website, via the contact form, regular mail and/or by phone. We need your full invoice address and, if you are located in the EU, also your VAT number. If you want us to ship your goods we also need a full shipping address including telephone number and the name of your contact person. When we have all these details we can make the proforma invoice for you.
This depends on several things. Weight and dimensions of the shipment are very important. Secondly, how do you want it to be shipped: by truck, by ship or by plane? We also need your country, city/town and postal code. All these details determine the total shipping costs. We have no standard rates because there are too many variables.
No, we also have a large quantity of new, factory rebuilt and used parts available.
No, we only repair our own machines when needed to make them ready to sell.
Yes. If you provide the machine’s serial number, we can check if we can offer the correct parts based on this. You can also simply provide us with the part numbers you found in your parts book. We always verify whether the part number you provide fits your machine.
Yes we can. We only ask you to request a shipping quote if you have the intention to buy. We are a very busy team serving many customers throughout the day, so we cannot make calculations all the time. We are happy to calculate this for you if you intend to buy.
We only ship to countries without legal restrictions by law. This can change over time, so we advise you to check this yourself before placing an order. If you are not sure or do not have the knowledge, we can try to help you with this.
As long as the part is listed on our website, or on one of the portals we advertise on, it is normally in stock. We have an active database, which means that our website is updated throughout the day. The portals we advertise on are updated daily in the evening. We advise you to call or email us to be 100% sure.
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